Our return policy
is valid for three(3) days for orders within Nigeria and seven(7) days for orders outside Nigeria. We are unable to offer you a refund or exchange if 7 days have passed since your purchase.
Your item must be unused and in the same condition as when you received it in order to be eligible for a return. It has to be in its original box as well.
A receipt or proof of purchase is required to complete your return.
Please do not return your product to the manufacturer.
Only partial refunds are available in some circumstances (if applicable)
– Any item that is not in its original state, is damaged, or is missing parts due to circumstances that are not our fault.
– Any item returned more than 7 days after delivery will be charged a restocking fee.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and we will credit your account within 24-48 hours.
Refunds that are late or absent (if applicable)
Check your bank account again if you haven’t gotten a refund yet.
Please email us at firstname.lastname@example.org or call/whatsapp 09041689934 if you have not got your refund yet.
Products on Sales
Only regular-priced items are eligible for refunds; sales / discount items are not.
Exchanges (if applicable)
Only defective or damaged items will be replaced. Send us an email at email@example.com if you need to swap it for the same item.
To return your product, you should mail your product to: Mattars World, 84, Lasisi Ige, Off Governor’s Road, Ikotun 100265, Lagos, Nigeria
You will be responsible for any shipping expenses associated with returning your goods. The cost of shipping is non-refundable. The cost of return postage will be deducted from your refund if you receive one.
The time it takes for your returned product to reach you will vary depending on where you reside.